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Network
Troubleshooting FAQ
By Chris De Herrera, Copyright 2002-2003
Version 1.04 Revised 10/7/2003
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Introduction
So you've decided to connect your Handheld PC or Pocket PC to your network via Ethernet or 802.11b or Proxim and you can't get connected. This FAQ covers common troubleshooting tips for network connections. Note: The Pocket PC and Windows CE does not provide some of the common tools for configuring and diagnosing network problems such as arp, finger, hosts, traceroute, etc. You can find a list of these applications on the Network Utilities FAQ.
Troubleshooting Tips
- Connect with ActiveSync to your desktop using your serial or USB connection. You can not sync with a desktop that you have never connected to.
- Install VxUtil from www.cam.com using your serial or USB connection. It installs common TCP/IP utilities like Ping which will allow you to diagnose network connections.
- Connect your Handheld PC or Pocket PC to your network. Look at the hub lights and confirm that you have a link. If you are using wireless then check the signal strength of the wireless LAN on the Pocket PC and that the access point sees the Pocket PC. See the 802.11 Wireless LAN Configuration FAQ for details on the settings that you should check.
- See what IP address is assigned to your Handheld PC or Pocket PC. If you are using DHCP and no IP address is assigned, you need to assign a static IP address. Contact your network administrator for assistance with this. Also, make sure that your gateway is set. If it is not then you will not be able to access other networks, including the internet.
- Don't forget to remove and reinsert the card to make the Handheld PC or Pocket PC's TCP/IP settings take effect.
- Attempt to ping your desktop by IP address. If this fails, check the cables or driver settings.
- Attempt to ping your desktop by name. If you have a WINS server then make sure you have the IP address of the WINS server is set. If you are using your desktop to synchronize, then enter the IP address of the desktop as the WINS server on your Handheld PC or Pocket PC. If the IP address that is resolved when you ping by name is not the same as your desktop, your PC's name is not unique or it is an invalid name. You need to rename the other PC to resolve this issue if there is a duplicate name. Another possible issue is that the PC's name can not have any spaces in it nor can the name contain underscores. If this occurs, rename the PC, delete the partnership and then re-sync with the cradle. Note: The Pocket PC 2002 remembers the IP address of the desktop so you should not need to enter it as the WINS server to synchronize. You can use Pocket Hosts to configure a host file on your Pocket PC to work around this issue. Pocket Hosts allows you to create a host entry on your Pocket PC so it will know what the IP address of your desktop is and just use the IP address only. The same registry entry also works on the Handheld PC as well.
- If you are using the Pocket PC 2002 or Windows Mobile 2003 you must set your default connection in Connection Manager to Work in order to synchronize over a network. You will not be able to synchronize if you have your default setting to The Internet. The Connection Manager is available at Start - Settings - Connections - Connections (and Advanced on Windows Mobile 2003).
Now you are all set to use your Handheld PC or Pocket PC to access your network.
Related Articles
Connection Manager
Troubleshooting Dialup Connections
Network Utilities
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