Posted: Wed Jan 26, 2005 7:12 am Post subject: Unable to decode file!!!!
I have been using this product since last June with no problems but now, I can't decrypt a rather important file because it says I am using the wrong password. I have been encrypting and decrypting this particular file since I installed this product and while I may have entered in an incorrect password, I doubt that. Do I have any options at all? I sent an email to support but they want the purchase order number which I no longer have. I provided them with my name and order date but I don't know if that is good enough.
Sorry for the delay. I guess we didn't understand your purchase order number when you sent it in. I'm sorry about that.
There are no backdoors to the encryption program. If you forget the program, neither you nor anyone else will be able to decrypt the file.
This is important for security reasons. I'm sorry about the lost password. I personally forget all my passwords...so I solved this by keeping them all in an encrypted file at a physically secure, off-line location, with one master password.
Sometimes the password will come back into your mind in a few days if you don't think about it.
Would it help in the future if there was a password hint feature? Note that such a feature could potentially weaken your security, though.
We have a version in alpha testing that has encrypted volumes and files/folders, all of which can be automatically logged into via a one-time master password. And you have to reenter the password twice to change it.
It also includes a secure file-wiper/shredder.
We'll be announcing the beta version via our mailing list soon.
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