If you offer more details, here and on other forums such as Brighthand, pocketnow, ipaqHQ, aximsite, or wherever seems relevant, you might get answers. Try contacting Microsoft as well. Some of their Indian help workers are fairly adept, and always exquisitely polite.
Unfortunately, Activesync sometimes works and sometimes doesn't. For me it allows connection to a PPC about 80% of the time... the other 20% I have to reboot, reset the PPC, and otherwise play around to get a device recognised. It won't allow synching of favorites, email, contacts, calendar, nor files (I don't use tasks) in any version since 3.1, and even then it only partially worked, synching about 100 contacts for a few weeks, then wiping the database spontaneously on both PC and PPC. That was back in August 2000, I think. I'd estimate over 60 hours wasted in trying to make it work, with every release of Activesync since, and through 9 PPCs and 4 hard drive format/scratch rebuilds on the PC.
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