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Update: ActiveSync 4.0 Troubleshooting Guide
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ChrisDeHerrera
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PostPosted: Tue Feb 07, 2006 7:38 am    Post subject: Reply with quote

Hi,
You can use Killsync to end ActiveSync. It is available at www.pocketpcfaq.com/applications.
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PostPosted: Mon Feb 13, 2006 6:51 pm    Post subject: Step by step article to resolve Activesync error 85010014 Reply with quote

I found this excellent step by step article to resolve the dreaded Activesync error 85010014

http://thinkabdul.com/2006/02/14/activesync-encountered-a-problem-on-the-desktop-support-code-85010014/
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syaskin
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Joined: 26 Feb 2006
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PostPosted: Sun Feb 26, 2006 1:08 pm    Post subject: 85010014 error club on the Server Reply with quote

I believe all the previous errors and resolutions discussed here were related to the 85010014 error on the Desktop.
I can see in many forums now more and more people trying to sync with the Exchange and getting the same error but on the SERVER (NOT THE DESKTOP).

My company runs single MS 2003 standard Server with Exchange 2003 SP2 with SSL and commercial Certificate for 128 bit encryption installed and AS 4.1. We purchased one WM5 MDA t-mobile device now and trying to sync with the Exchange. Desktop Outlook and POP3 sync both work like a charm; however, unable to get passed the 85010014 on the Exchange sync server error.

I ran through all proposed resolutions: reinstalled Outlook, deleted device, reinstalled AS 4.1, all to no avail. Tried all possible scenarios with selecting deselecting items to sync on Exchange, checked that Folder redirection on 2003 Server is not enabled. I checked that IIS uses Kerberos and NTLM, Exchange folder uses SSL and Anonymous login and Integrated Windows Authentication and Basic one. While Active Sync and OMA virtual folders do not use SSL and same authentication (Win. Integrated and basic).

I spent the whole week trying to get this resolved.. Desperate! Sad

PLEASE help!!!
Steve Y.
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ChrisDeHerrera
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PostPosted: Sun Feb 26, 2006 7:42 pm    Post subject: Reply with quote

Hi,
Did you see http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php ?
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Chris De Herrera
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syaskin
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PostPosted: Sun Feb 26, 2006 8:08 pm    Post subject: Reply with quote

Of course - I have gone through all points very carefully, several times. It helped me a lot to get rid of other problems, except the last one.

Do you know of any new suggestions/patches, anything?
Other then reistalling Exchange from scratch and having to face the risk that will run into the same problem again after that...

ChrisDeHerrera wrote:
Hi,
Did you see http://www.pocketpcfaq.com/faqs/activesync/exchange_errors.php ?

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ChrisDeHerrera
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PostPosted: Mon Feb 27, 2006 10:49 am    Post subject: Reply with quote

Hi,
The error code you cited is a generic error for any failure that does not fall into the other categories.

I suggest that you get with the network administrator and review the sync logs in Exchange and see if there's any other problems with other users. Beyond that I'd call Microsoft for assistance but you are going to have to pay for it. Also, I would make sure that the Exchange Server administrator is available to assist you with this process.
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bontfaen
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Joined: 30 Apr 2006
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PostPosted: Sun Apr 30, 2006 1:19 pm    Post subject: Outlook/ActiveSync Error 85010014 Reply with quote

This link provided the solution for me with no more error 85010014 being reported, just regular Activesync sessions without any problems!

http://forum.xda-developers.com/viewtopic.php?p=279830#279830

Mike javascript:emoticon('Very Happy')
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ChrisDeHerrera
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PostPosted: Sun Apr 30, 2006 6:20 pm    Post subject: Reply with quote

Hi,
The solutions for ActiveSync 4.x and the 85010014 are listed at http://www.pocketpcfaq.com/faqs/activesync/tshoot-as4x.htm

This includes the uninstallation/reinstallation of Outlook which has been documented there for months.
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halr9000
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Joined: 12 Jun 2006
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PostPosted: Mon Jun 12, 2006 8:57 am    Post subject: Office 2007 beta 2 Reply with quote

Guess what? Bug still exists when syncing to Office 2007 beta 2. Now to try the 50 different remedies...
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tushargw
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Joined: 14 Jul 2006
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PostPosted: Fri Jul 14, 2006 8:40 pm    Post subject: 85010014 Error on Axim x51v with AS 4.1 Reply with quote

I have got this multiple times and my solution to that has been reboot the Axim and so far it has worked flawlessly. What I had seen once upon a time is that there were a lot of programs open. It could either be non-availability of enough memory or locked files. Next time I get this I might try shutting down the programs instead of rebooting the Axim.
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freddyh
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Joined: 17 Aug 2006
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PostPosted: Thu Aug 17, 2006 6:46 am    Post subject: only one device Reply with quote

Hi all,

I've had the same problem, and basically the same sollution. However: the cause was different...

I have a fresh install of Windows and after receiving my new pda I also did a fresh install of activesync. I hadn't installed Outlook though.
During installation I was asked what kind of data I'd like to synchronise and since I did not have Outlook I was warned that I could not synchronise contacts, tasks, email, etc.

The next step was to connect the device and check if the communication worked. It worked perfectly. After that I installed Outlook, and restored the contacts, etc. backup into Outlook. When I tried to synchronise these new items I got message 85010014.

Removing the mobile device (file->remove mobile device) and adding it again solved the problem.
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tjackson
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Joined: 16 Nov 2006
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PostPosted: Thu Nov 16, 2006 9:52 am    Post subject: Re: 85010014 error club on the Server Reply with quote

syaskin wrote:
I believe all the previous errors and resolutions discussed here were related to the 85010014 error on the Desktop.
I can see in many forums now more and more people trying to sync with the Exchange and getting the same error but on the SERVER (NOT THE DESKTOP).

My company runs single MS 2003 standard Server with Exchange 2003 SP2 with SSL and commercial Certificate for 128 bit encryption installed and AS 4.1. We purchased one WM5 MDA t-mobile device now and trying to sync with the Exchange. Desktop Outlook and POP3 sync both work like a charm; however, unable to get passed the 85010014 on the Exchange sync server error.

I ran through all proposed resolutions: reinstalled Outlook, deleted device, reinstalled AS 4.1, all to no avail. Tried all possible scenarios with selecting deselecting items to sync on Exchange, checked that Folder redirection on 2003 Server is not enabled. I checked that IIS uses Kerberos and NTLM, Exchange folder uses SSL and Anonymous login and Integrated Windows Authentication and Basic one. While Active Sync and OMA virtual folders do not use SSL and same authentication (Win. Integrated and basic).

I spent the whole week trying to get this resolved.. Desperate! Sad

PLEASE help!!!
Steve Y.


Hi Steve,

Have you had any luck solving this issue? i too am having a n issue with syncing via exchange 2003 on a win2k3 sb server (sp2 exchange)


i have tried all the outlook fixes (expecting they arent related) and the removing of profiles in active sync and such. with no avail.

wasnt expecting much as you can setup the server info on a WM5 device without attaching to active sync, so it was a long shot to even try those fixes for this problem.

i have looked at permissions, ssl and non ssl attempts, windows authentication options, as well tried different configurations with and without forms based authentication. i keep getting this 85010014 error.

if you have solved this, or have an suggestions please let me know.

Thanks.

Todd J.
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tjackson
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Joined: 16 Nov 2006
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PostPosted: Thu Nov 16, 2006 10:18 am    Post subject: Reply with quote

i also noticed that everytime i try and sync the event log shows the following.

Process IISIPMBBBD76FC-1D3F-4C1D-89CC-8CFD724D0D15 -T 600 -AP "DEFAULTAPPPOOL (PID=6040). The shared memory heap could not be created.



and


Unexpected Exchange mailbox Server error: Server: [Server.domain.local] User: [USERNAME@DOMAIN.com] HTTP status code: [500]. Verify that the Exchange mailbox Server is working correctly.

(users and domain names have been altered for post)

all the services are working fine, OWA works externally and internally, as does a companyweb portal. Users are attached to the exchange server internnaly as well without issues.
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