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Invalid password??

 
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.    Pocket PC FAQ Forums Forum Index -> AirScanner Mobile Encrypter
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jgoggan
Pocketeer


Joined: 07 Mar 2006
Posts: 10

PostPosted: Thu Mar 23, 2006 11:36 am    Post subject: Invalid password?? Reply with quote

My encrypted volume suddenly won't mount! I use differnet passwords for my global (to get in) and volume (to mount it). My global password still gets me in just fine, but when I try to mount my encrypted volume, I am told that the password is invalid.

I have never changed it and know that I am typing it correctly, so something appears to be wrong with the encrypted version. I just used it yesterday and dismounted the volume without any problems.

Anything I can do here??

- John...
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Air3
Pocketeer


Joined: 30 Jun 2004
Posts: 2

PostPosted: Thu Mar 23, 2006 1:09 pm    Post subject: Reply with quote

Hello John,

That definitely is an unusual problem. Something we have never encountered before.

I would suggest trying a soft reset and seeing how that goes. Did you give it a new password yesterday? Perhaps it’s been re-saved as the global password?

Unfortunately there is no backdoors in our software and once it’s encrypted it virtually impossible to decrypt without the password.
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jgoggan
Pocketeer


Joined: 07 Mar 2006
Posts: 10

PostPosted: Thu Mar 23, 2006 1:20 pm    Post subject: Reply with quote

Air3 wrote:
I would suggest trying a soft reset and seeing how that goes.


Did that -- no luck.

Quote:
Did you give it a new password yesterday?


No -- I've been using the same global password and volume password since I started using the app.

Quote:
Perhaps itís been re-saved as the global password?


I did try the global just to be sure -- no luck.

On a side note, I REALLY wish your app did not default to "Change password to new global password." I don't like having to uncheck that every time -- and risk forgetting and changing my volume password. I have different passwords on volumes for a reason -- the program shouldn't DEFAULT to trying to change them for me.

Quote:
Unfortunately there is no backdoors in our software and once itís encrypted it virtually impossible to decrypt without the password.


I figured so. No huge data lost -- but not something I want to see when I actually DO have real data in there...

- John...
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