Introduction

I recommend that you contact the OEM of your PC Companion if you have any problems or questions.  They are responsible for providing support to you.  If you wish to contact Microsoft, you can do so at an additional charge.

Be prepared when contacting your OEM to provide the following information:

• Model number and serial number
• Description of what you are trying to do
• Description of the problem or error message and what occurred.
• Software installed on your device
• Date of purchase

If after you contact your OEM, you are continuing to have a problem, feel free to e-mail Chris@Pocket PC FAQ and I will try to help resolve the problem.  Make sure you provide me with the details on your contact with your OEM.  You can also discuss your issues at Pocket PC FAQ.

Support Information:

Microsoft - Support Options for Pocket PC & Windows CE, Phone Support $35 per incident 1-800-936-5700

Also you an use the message board at Discuss.Pocket PC FAQ as well as the Microsoft Newsgroups to discuss your issues.

Date:

01 Dec 1999

Time:

10:05:25

Remote User:

 

Comments

This is probably now moot from a prospective purchaser's point of view, but here goes.

I had (still have) a warranty problem with my Everex Freestyle. I think Everex had just (a few weeks before) announced that they would not pursue future Freestyle projects and focus on their desktop and laptop business. Fair enough.

It was the end of October, and I couldn't get through to a tech support person on 888-everex-9 trying about 20 times over the course of several days. I stayed on the line to leave a message about 5 times, but two of those times the voice mailbox was full and wouldn't take a message! The messages I left were not returned or acknowledged. I later learned after finally getting through (the trick is to keep calling from 4:30-5pm Pacific when most businesses are closed) that they only have one guy taking tech support calls for the Freestyle. A fine guy, to be sure, but having had a similar job, I know as a side note that not only is this bad business, but inhumane to the worker as well.

Another side note: I have not been able to access the Freestyle website for about a month and a half now either (the Everex main site, yes. The Freestyle site, no.)

So I finally got an RMA number and sent my P/PC in. The fellow said that once they get it, it would take about 4-8 business days to get back to me. They got it on the 12th of November (I paid for proof of receipt); it is now December 1, and I have not received it. Neither am I able to check on the status of my P/PC, because when I got through a couple of days ago, he said that he wouldn't be able to check the status of any item until December. So my P/PC is in limbo I know not where. You can bet I'll start the phone bank up to try to get to tech support tonight between 6:30 and 7:00 (I'm in CST)!

I do need that thing. They have a responsibility to provide support, and have failed miserably at least in my case (and judging by the state of the hotline and webpage others as well). I had heard generally good things about Everex tech support, but I can with confidence say that I will not buy from Everex again. If I were to buy a desktop computer complete, it would be because of the promise of support (I'm sort of a do-it-yourselfer otherwise). That would be the one area where Everex failed me.

That bears repeating: the Freestyle is a fine product; I was very satisfied with it in itself. But the support *is* awful.

Mike Cumings-Steen

Date:

21 Dec 1999

Time:

08:13:21

Remote User:

 

Comments

Me again. Received a package from Everex today (after 5 weeks with an initial 4-8 days estimate) with a brand-new replacement for my machine (Good thing I did a full backup before I sent it off). They sent it without a stylus, however, which is essential (especially for a PSPC).

They had changed the 888 tech support number to only leave messages a little while ago in lieu of talking to a rep at all. Now there is just a message directing you to a non-toll-free number to not talk to a rep (only leave messages)! The one time they returned a message before, it was obvious they only listened to my phone #.

So I'm waiting again. Never buy anything from these people!

Mike Cumings-Steen

Date:

14 Feb 2000

Time:

12:50:25

Remote User:

 

Comments

Chris:

Your contact info for Sharp Support on the Mobilon (CE) line of products is incorrect. Please change it as follows:

Email Support: mobilonsupport@sharpsec.com Phone Support: 800-310-3012

Thank you! Justin Cummings Sharp Electronics 714-903-4708

Date:

21 Apr 2000

Time:

23:09:22

Remote User:

 

Comments

where can i find the manufacturers manual with instructions on how to do a complete reset do to unknown password.

thank you,

tonyb@cs.pdx.edu

Date:

18 May 2000

Time:

23:36:00

Remote User:

 

Comments

Link to NEC Support no longer valid

Date:

19 Oct 2000

Time:

15:32:50

Remote User:

 

Comments

HELLO I'M TRYING TO FIND A ISP THAT SUPPORT WINDOWS CE PLEASE INFORM

Date:

22 Oct 2000

Time:

09:51:44

Remote User:

 

Comments

Dear Chris,

I have problem in my plam size PC model E105 while I dial up connection with my ISP. The line disconnected after I dial up. It connected with my ISP but a second later it automatic disconnected. I don't why. I checked my user name and password and it is correct. When the return signal arrive to anthenticating user and try to physical layer establish that the remote connection had disconnected. Kindly let me know the exact procedure how can I get the dial up connection set up correctly. Possible to attachment the set up new dial up dialog by return. I 'm using windows CE.

I try to email info@casio-usa.com but it the address doesn't work and reject to send to!

Thank you for your kind and prompt assistance.

Best Regards,

Chris Yung

Date:

02 Nov 2000

Time:

15:08:38

Remote User:

 

Comments

please advise of a software, where i can synic my lotus notes with my Handheld (compaq aero 1500) my e-mial address. brabbani@celestica.com

Date:

12 Nov 2000

Time:

19:07:54

Remote User:

 

Comments

I have problem in my plam size PC model E-125 while I dial up connection with my ISP (MSN). The line disconnected after I dial up. It connected with my ISP but a second later it automatic disconnected. I don't why. I checked my user name and password and it is correct. When the return signal arrive to anthenticating user and try to physical layer establish that the remote connection had disconnected. Kindly let me know the exact procedure how can I get the dial up connection set up correctly. Possible to attachment the set up new dial up dialog by return. I 'm using windows CE. Please let me kno, Wueizman Leal (wueizman@yahoo.com)

Date:

13 Nov 2000

Time:

13:35:08

Remote User:

 

Comments

Having set-up desk tops for ISP I tried to set up palm-top with windows CE but I don't know what to enter for User Name and Domain help please. Eric eric@markpalmer.fsnet.co.uk

Date:

14 Nov 2000

Time:

14:30:33

Remote User:

 

Comments

I called the HP 970-635-1000 and was told that the software in my Jornada 548 was not capable of doing what I requested. They recommended your site as a possible solution for a software upgrade. My requests were 1) I want to sort my contacts by "company" not "name"; and 2) I want to view appts on one screen in chronological order eg: If I input one appt per day for the next seven days, I want to be able to view the appts in a chronological listing without having to view each day.

If you know of or can advise where to look, please let me know.

Dan miv@airmail.net

Date:

22 Nov 2000

Time:

08:39:01

Remote User:

 

Comments

We have several user who use Lotus Organizer 97 and would like to access this information from the HP 548 instead of retyping or cut/paste information. How can this be done if possible.

Please email me at swilson_721@yahoo.com

Date:

28 Nov 2000

Time:

05:05:01

Remote User:

 

Comments

I just purchased an HP 548 and need to convert my data from my Palm Pro which doesn't have infrared capability. HP's help desk can't since they don't support the data transfer, and don't support Outlook. Anyone have suggestions on how to export to Outlook, or any other suggestion on how to get the data there?

Thanks,

jeffrey.hull@sms.siemens.com

Date:

06 Dec 2000

Time:

16:48:07

Remote User:

 

Comments

Philips support is abysmal. They no longer support Velo1, Velo 500, Nino 300, Nino 500 to any real degree. If you manage to find one new in a store, understand you will be using it with minimal support. They DO have a tech guy. We exchanged 3 e-mails before he would send me the URL (web address) for drivers for my Velo 500. And when that address arrived it wasn't to Philips site, it was to THIS SITE. Kinda sad when a company wont use it's own webspace to support their own product.

On the flip-side, The Velo 500 is a good device. It was probably the top windows ce 2.0 device that was made. It has lots of features and a decent software bundle. If you are a techno geek, and have no need for product support, I would endorse the product.

Todd

Date:

10 Dec 2000

Time:

10:48:02

Remote User:

 

Comments

Microsoft offers "Money for the handheld PC". To synchronize the data on my desktop with my handheld I need ActiveSync and a program called: msmnyhpc.exe. This program is available on the CD from ActiveSync in a folder called Extras. With my older Sharp Mobilon HC-4600 didn't came this CD. So I first asked Microsoft to send me this CD. They told me to contact Sharp. So I asked Sharp. They wrote me that the Mobilon is not continued and they don't have this CD. So I am still in the middle of no ware and I hope somebody can help me to find this program.

Marc Heerwegh marc.heerwegh@skynet.be

Date:

19 Jan 2001

Time:

10:41:01

Remote User:

 

Comments

Ray0911@netzero.net Cassiopeia E-105 Windows CE Version 2.11 (build 9015)

When i goto Start,settings,system then click on memory. In the menu it would not allow me to move the bar to the right to get more than 16379kb of storage space.. It does move but when i click on OK it doesn`t save the changes, how do i know because i go back and check in the same menu. I know they said it came with 32MB Of ram.. And most of my programs never even use more than maybe 8 Mb of Ram. It would be good if i can move some of that un used Program Memory to Storage Memory, i have 32mb of ram would be nice if i could use it any way i feel would make my Palm-size PC work better. By-the-way I think the E-105 is the best Palm-size PC in the market, and would mind going out and buying an upgrade chip if i knew where to get it, i`ve been to a web site and they say you can upgrade your Rom chip that`s in-side you Casio E-105, if you can give a phone number or website address where i can buy one of those chips it would be a lot of help and tell me how to fix the memory problem or an website were i can download a patch or something... Thanks Daniel

E-mail Address ray0911@netzero.net

Date:

29 Jan 2001

Time:

11:34:08

Remote User:

 

Comments

I contact NEC for a copy of BSquare Fax for my Mobile PRo 800. NEC say they can't help and BSquare won't sell me a copy of BFax Pro. Anyone have any ideas where I can get a copy or turn my evaluation copy into a full version? Many Thanks

Mark Sparrow

m.sparrow@virginnet.co.uk

Date:

14 Feb 2001

Time:

08:32:25

Remote User:

 

Comments

I recently purchased a HP Jornada 720 and am tring to connect to AOL I've tried to install AOL mail 1.0 for windows ce and have recieved and error message that aol mail 1.0 does not support the connected devise type. Any help would be appreciated My email address jimwykle@corkillinsurance.com

Date:

16 Feb 2001

Time:

08:10:28

Remote User:

 

Comments

I'm supporting Samsung Izzi-pro's s300/s310 at work. Their contact URL is (Europe-but with links to relevant mirrors):

http://www.samsungpc.com/gb/index.html

Hope this is handy

Mike (UK)

Date:

16 Mar 2001

Time:

11:26:10

Remote User:

 

Comments

I tried to get my transfer between activesync and windows ce faster by adjusting my communication settings to 57600. When it didnt work I tried to set it back to 19200 and it keeps going back to 57600 even after I hit OK and even did a soft reset. Anyone know why or how I can get it to stay at 19200?

Thank, Dale dj-dale@yahoo.com

Date:

13 Jul 2001

Time:

17:17:15

Remote User:

 

Comments

Link to Velo Website no longer valid

Unable to find an ISP for Windows CE to allow comnnection, for VELO.

Support no longer active contact the followin by email us_support@pmc.phillips.com

Date:

02 Aug 2001

Time:

20:16:56

Remote User:

 

Comments

NEC Support page managed to crash my very reliable Dell Computer three times by just going to the site. When I was finaly able to reach them, they were impolite and gave me a minimal answer, just because my product (NEC MobilePro 800) was not under warranty. The PDA is great though, as long as you don't need NEC's help.

Date:

23 Sep 2001

Time:

18:47:16

Remote User:

 

Comments

I have a Jornada 690, using WindowsCE 3.1 with MSN network. Every time I get connected, it becomes disconnected immediately. I don't know why. I happens the same way with NetZeo Platinum. Your help is so appreciated. JNB (jnbjnbjnb@yahoo.com)

Date:

03 Jan 2002

Time:

03:59:32

Remote User:

 

Comments

Hi, Chris I just bought a Nino 500 through ebay recentlly. As I was trying to clear the memory by taking the ROM chip and the AA batteries out, the Nino stoped booting is there anyway you can help? philips' website for Nino was shutdown there's nothing I can do. please help. thank you

Date:

25 Nov 2002

Time:

17:00:31

Remote User:

Comments

please: I need to know where I can obtain information of accessories for PHILIPS NINO 300. Telefonos directions or paginas WEB in the U.S.A. or Europe. To write to luis10max@yahoo.com Thanks!

Date:

01 Dec 2002

Time:

11:58:54

Remote User:

Comments

i am having problems with syncing my be-300 to the computer. i have had it for 2 mos and have never had problems connecting before, if anything it got irritating that it synced everytime. no i can't connect at all. i have uninstalled the drivers and restarted. it keeps asking for wceusbsh.sys when i reboot, but it does not let me install it. (this is the found hardware). my email is mcureton3@carolina.rr.com

Date:

29 Jan 2003

Time:

15:47:22

Remote User:

Comments

Everexx is out of business.

Date:

13 Feb 2003

Time:

01:17:18

Remote User:

Comments

Do you now a good support saite fore Qtek

Date:

06 Mar 2003

Time:

19:23:15

Remote User:

Comments

I have a VELO 500 series and have used it successfully for several years. Recently, I inadvertently permitted the main batteries to go dead. After installing new batteries, my VELO 500 seemed to be working correctly. However, with the program EXCEL (CE driven), I cannot get this program to perform the math. functions, i.e., ADD, SUBTRACT, ETC. Can you supply me with some technical help and get me out of this problem? Thnak you Allen Dines dinesa@aol.com

Date:

10 Apr 2003

Time:

11:38:47

Remote User:

Comments

does anyone have an izzy? if so, email me at BrendanRichman@hotmail.com Thanx

Date:

13 Jul 2003

Time:

04:26:44

Remote User:

Comments

I had ( and still have ) a problem synchronising my old Compaq Aero device with my PC - the common "Resolve items" problem. I e-mailed Compaq Support twice with my problem and did not receive ANY response so telephoned their premium rate support center. The advice I was given was to uninstall and re-install Active Sync and Outlook which made no difference to the problem. The person providing the advice appeared to be reading out information that had presumably been presented on their screen in response to my problem, and did not seem to understand the concept at all - I was left with the impressions that the "support technician" was really just a "call handler" I won't be phoning them again !

Date:

12 Oct 2003

Time:

04:52:38

Remote User:

Comments

There is absolutely no available support for the QTEK 1010 Pocket PC 2002 Phone Edition and I have no clue as to who to contact or updates and suchlike.

Date:

09 Dec 2003

Time:

10:14:38

Remote User:

Comments

You should add comments and issues concerning the Viewsonic Pocket PC's. I have a V35 and so far am very satisfied with it. Additionally, their support is very good.

Date:

08 Feb 2004

Time:

10:29:08

Remote User:

Comments

If any one have users manual of sharp HC-4600, please send it to sabaqi@yahoo.com. Thanks in advance

Date:

24 Apr 2004

Time:

16:09:02

Remote User:

Comments

Hi , what exactly is Pocket PC 2003 ??? I have Dell Axim X3i and since I was having problems logging in to some secure web-sites , I was looking at the RegKing 2003 for solution for my problem but I didn't see my device in the list with the downloads... Tlease , can you help me with some Ideas about solving my problem. I posted a message in the Axim forums (http://www.aximsite.com/boards/showthread.php?s=a54f20c81fe2fa258c5b17ac545f383c&threadid=38473)but no answer so far. Please , send any info or help to : the64thnikz@hotmail.com TIA

Date:

25 May 2004

Time:

00:17:03

Remote User:

Comments

I have philips velo 500, but i lost my Windows CE CD. Where i can download or buy this CD copy? e-mail: omin@rambler.ru

Date:

17 Jul 2004

Time:

13:45:32

Remote User:

Comments

i'm from brazil. how can i get de softare msmnyhpc?????

Date:

01 Sep 2004

Time:

13:32:54

Remote User:

Comments

Samsung IZZI pro Dear Chris I am a heavy user of my IZZI from sansumg, I really like it, but I would like to know: 1) Where can I find or download drivers to make the USB port work, specially with memory pen or floppy disk. 2) Where can I find or by flash memory for the flash memory module compartment. Thanks you If anyone knows about it, please feel free to e-mail me: c_manas@fastmail.fm

Date:

02 Feb 2005

Time:

19:43:41

Remote User:

Comments

i bought my pocket pc from pawn shop its a compaq 3955 p/n-269808-002 sps-283809-001 s/n:4G2AKVL1H1KF my problem is i cant find a book on how to use it or anyone who can tell me the thins i need to make it wireless if you can help i need a manual to learn how to use it thank you kim gonzalez

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