If you see the Resolve Items listed on the ActiveSync
program's display, then close all applications and click on the link.
If this does not work, then try soft resetting your Pocket PC and
re-synchronize. See ActiveSync -
Identifying Unresolved Items to assist you with fixing this issue.
If you are having problems with missing appointments,
make sure that you have set ActiveSync to send all appointments. The
default is 2 weeks. This is done while the Pocket PC, Handheld PC or
Palm-size PC is connected from the menu item Tools -> ActiveSync Options
-> Appointments -> Options.
If you are having problems with missing tasks make sure
that you have set ActiveSync to send all tasks. The default is incomplete
tasks. This is done while the Pocket PC, Handheld PC or Palm-size PC is
connected from the menu item Tools -> ActiveSync Options -> Tasks ->
If you are missing Notes then you may have a corrupted
PST file. See Microsoft's KB article
Q30554 which explains how to create a new one.
You can choose specific categories of Contacts or
Appointments to synchronize. This is done one the Pocket PC, Handheld PC
or Palm-size PC is connected from the menu item Tools -> ActiveSync
Options -> Tasks or Appointments -> Options.
If you have duplicate contacts, you can use the
Duplicate Remover (free) or
LBE Toolbox for
Outlook. Usually duplicate contacts occur if you are asked to
synchronize and you select the option to merge data. This approach
is best since you will not lose any data you entered on your Pocket PC,
you may end up with duplicate items in Outlook.
In ActiveSync 3.1, if you enter the notes on the Pocket
PC, Handheld PC or Palm-size PC and then sync, the notes can be modified
on the desktop and they will stay synchronized. If you enter the notes on
the desktop first, then they will not.
If you are upgrading from Schedule + or Outlook
97/98/2000/XP you need to reinstall ActiveSync. Also, you may need to
delete your old partnership with your Pocket PC, Handheld PC or Palm-size
PC. This is done from Mobile Services, click on the device name and then
select File, Delete. When the new partnership is created, don't forget to
select Outlook for all synchronization.
If you are having problems synchronizing with Outlook
you may want to run Scanpst.exe from the \Program Files\Windows Messaging
or in XP the C:\Program Files\Common Files\System\Mapi\1033 folder.
This will fix a corrupt Outlook personal folder (.PST file).
For some problems, deleting the partnership in
ActiveSync on your desktop and creating a new partnership resolves some
problems. This includes AvantGo channel synchronization as well.
If you see that your appointments on your Pocket PC are
1 hour off from your PC, you need to make sure that the time zone and
daylight savings time settings are the same. This occurs because all
appointments on the Pocket PC and PC are stored based on the offset from
If you notice that some calendar, contacts, tasks or
inbox items have been accidentally deleted in Outlook 2000 or 2002 you may
be able to recover them.
Microsoft KB article 246153 covers how to recover items that have been
hard deleted in PST files.